How can we help?

Navigate to the file you want to edit by clicking on its name when it's done transcribing. You can edit the transcript by clicking on the text you want to change and it will start playing where that word occurs in the audio. You can edit, copy paste and do all the usual editing one would normally do in a text file or word document. You can make use of the keyboard shortcuts to make editing faster.

Yes, your data is safe and privately stored.

• Audio and transcripts are encrypted.
• Only you have access to your data. And you can delete it at any time removing all traces of it from our servers.
• We do not share your data with any third parties.
• We do not use your data for training our models or for any other purpose.
• Your data is hosted and processed on Amazon Web Services in the EU (Ireland).
• By default we keep your audio and transcript for 24 hours from upload, then delete them permanently. We email you your transcription, so you always have a copy.

24 hours from upload, by default. After that, the audio and transcript are permanently deleted from our servers.

When your transcription is ready, we email it to you, so you always have your own copy.

The audio and transcript are deleted from our servers and cannot be recovered.

Only the workspace is deleted. All files in the workspace are preserved and can be accessed from the Recent uploads page.

• You can drag and drop the file into the workspace you want.
• Or you can change the workspace a file is uploaded to by selecting the file and choosing "Move to workspace".
• You can change the workspace a file is uploaded to by selecting the workspace from the dropdown menu when you upload.

You can top up your credits at any time with a secure online payment through PayFast:

1. Choose "Top up" on your dashboard or in the credit balance at the bottom of the sidebar, or "Purchase credits" on the Transactions history page.
2. Pick an amount (R 10, R 20, R 100 or R 500), or choose "Custom amount" to enter any amount between R 10 and R 10 000.
3. Check how much transcription time you will get. Credits cost R 20.00 per audio hour.
4. Choose "Continue to payment". You will be redirected to PayFast to complete the payment securely.
5. Once the payment is complete you will be returned to the dashboard, where your new balance is shown. Every purchase is listed on the Transactions history page.

Need a top-up larger than R 10 000 or having trouble with a payment? Contact us at info@saigen.co.za and we will help you out.